FREQUENTLY ASKED QUESTIONS
Our Products
Our lighting is UL rated for dry locations only. We do not offer a wet or damp rating at the moment.
Cleaning for all products requires only periodic or as needed cleaning with a soft, damp (not wet) cloth. A non-abrasive, mild cleaner may be used, like Windex. DO NOT use anything that is abrasive or contains abrasives. Automotive type “quick detail” sprays or wax may be used on all steel products if desired.
For the past 17 years we have hand manufactured and assembled everything at our workshop, 20 minutes from St. Louis, MO. Literally in the middle of the US. Every single piece that ships from our shop has been touched by someone here.
For non-integrated LED fixtures we do send a bulb with your light. What fun is it to install a fixture and then need to source a bulb? All bulbs are easy sourced should you need a replacement.
Custom Work
We can modify our existing designs to create a color that is custom to your space. Please contact me and we can discuss the details.
There is a 10 piece minimum for all custom lighting orders and a 50% non-refundable deposit.
General Questions
We love working alongside other professionals in our field so we have established a very collaborative Trade Program. All we need before your first order is a Current Reseller Certificate, Tax ID Number and Purchase Order with firm billing and shipping addresses (we are happy to drop ship). Trade Discounts are available and a discount code specific to you will be emailed within 24 hours.
We work to keep an inventory of everything we sell, but sometimes sell out which will result in slightly longer lead times. Our current lead time is 4-8 weeks. Lead times vary by product but rarely extend past 8 weeks (depending on the item/quantity ordered). If you have a project that needs immediate attention please email and we’ll do the best we can to get your order filled as quickly as possible.
We love that you LOVE our product. Every light is crafted with love and care. If you have one of our products installed and want to share it with the John Beck Steel Team, you can tag us on Instagram at @johnbecksteel or email us the photo directly. We promise any love shown regarding our products will be greatly appreciated.
Contact Information
The John Beck Steel Studio is located at 9500 Collinsville Road, Suite G, Collinsville, Illinois 62234, USA.
Dial (618) 692-7229 to reach John Beck Steel.
You can reach us at john@johnbecksteel.com.
Return info
Please review our Return Policy first. If you have any additional questions, don't hesitate to contact us.