RETURN POLICY

At John Beck Steel, we love what we do and we want you to love your purchase from us. If you have any questions or concerns, please email us prior to ordering and we will help you work through any issues regarding your purchase, be it installation, size, color, will it work in my room, etc. You’re one of us now and we take care of our people.

GENERAL TERMS

Because each product is made to order, a 25% restock fee will be applied to orders canceled after 24 hours or returned.

Items may be returned with authorization within 30 days of receipt. Please email to obtain and Return Authorization Number. Items must be unused, unassembled, in their original condition, and original packaging, complete with all tags, instructions, and inserts.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Once approved, your refund will be processed within 15 days, and a credit will automatically be applied to your credit card or original method of payment. The credit card companies issue your refund, we cannot expedite returns of funds.

Buyer is responsible for all return shipping costs and bears the responsibility for any damage incurred during return shipping (please ship insured).

NONREFUNDABLE PRODUCTS

Custom products or modified versions of standard items are considered Final Sale and cannot be returned, exchanged or refunded.

In addition to any custom or modified versions of our standard items, The Melissa Lamp, The Monitor Lamp, The Kelly Lamp, and The Marlene Lamp are all Final Sale items. No returns, refunds or exchanges are available.

CUSTOM, MODIFIED OR SALE ORDERS ARE FINAL SALE ONLY AND NOT RETURNABLE.